Why did my Facebook / Instagram post fail?

4 min readtroubleshootingfacebookinstagram

Every failed target shows the platform's error text on the Posts row. The most common ones kuhukoo's worker maps to friendly hints:

Facebook

  • "Token expired" — the Page's access token has aged out. Reconnect from /connections.
  • "Media not supported" — the image or video type isn't in the accepted list (see Media formats per platform).
  • "Page permission removed" — you removed kuhukoo from your Page's Business Integrations. Reconnect.

Instagram

  • "Not a Business account" — the linked IG account was switched back to Personal. Convert it in the IG app.
  • "Media exceeds size limit" — video >250 MB. Compress in the editor first.
  • "Duplicate post" — IG blocks near-identical reposts within a short window. Rewrite the caption or wait ~24h.
  • "OAuth cache stale" — rare; a Reconnect fixes it.
Was this helpful?

Still stuck? Contact support — we reply within one business day.