Three ways to reach us.
1. Contact form (recommended)
/help/contact — the canonical ticket form. Fill in:
- Category (BUG / PUBLISHING / INTEGRATION / BILLING / ACCOUNT / FEATURE_REQUEST / OTHER)
- Priority — pick honestly. Low = question, Normal = needs a response, High = blocking me, Urgent = data at risk. Your priority sets the expected first-response time (see SLA).
- Subject + description (min 20 chars — enough context to triage).
- Steps to reproduce (BUG category only — walks us through what you did).
- Attachments — up to 5 files (screenshots, logs, PDFs, short videos). 25 MB each, 100 MB per ticket. Drag-drop or click to add. Attachments do not count against your storage quota.
On submit we show your ticket number (KUHU-####) and expected response time. You'll also get a confirmation email.
2. Report-a-bug shortcut
/help/report-bug — same backend as /help/contact but pre-fills category=BUG and captures your URL + browser context automatically. Use this when the app catches an error and shows the "Report this bug" button.
3. Email
hello@kuhukoo.com goes to the same queue. Include your account email so we can find you fast.
Track and reply
/help/tickets shows every ticket you've filed with live SLA countdowns. Reply from the thread page — attachments work on replies too. When we resolve a ticket you can reopen it with a follow-up reply within 30 days.
When to use WhatsApp
Business-tier customers with active incidents can chat with us on WhatsApp — see /settings/whatsapp for the number. For everyone else, tickets are the fastest path.