We restructured the support surface so it's one place — the Help Center at /help — instead of a floating chat bubble that followed you everywhere. Everything below is reachable from that page.
The channels
Self-serve (fastest). Search the Help Center or browse category tiles.
Contact support (a ticket). Fill out the /help/contact form. You get a KUHU-#### number back and can watch it under My tickets. Every plan gets a ticket queue.
Chat with us. On the Help Center you'll see a "Chat with us" card. Chat is live during Mon-Sat, 10:00–19:00 IST. Outside those hours the card says "offline" and directs you to open a ticket — same team reads them.
Email. For product help write to support@kuhukoo.com. For general enquiries use hello@kuhukoo.com. Emails become tickets automatically (partial: see the gap note below).
Who gets chat
Live chat is included in Starter and above. On the free tier the card explains that and points to /pricing — no dead button.
SLA by tier
- Free — 3 business days.
- Starter — 1 business day.
- Pro — same business day (Mon-Sat).
- Business — same business day + priority queue.
One inbox
Chat transcripts, ticket forms, and inbound email attach to the same SupportTicket record so nothing lives in a silo. If you write in via multiple channels about the same problem, your ticket history stays continuous.
Gap flagged in R101: inbound email → SupportTicket is not fully wired for every provider yet. If you email us and don't see a KUHU-#### number back within an hour, please also open a ticket through the form.